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After Order Processing (2-3 Business Days) , your order is then shipped. Shipping is 4-7 business days! Read More

Business Hours: Monday - Friday 11AM - 5PM PST

Emails, calls and concerns are answered only during business hours

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Email: Luxurysilkyhairteam@gmail.com

Response Time: 24 - 48 Hours

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Chat: 310-596-6582

Response Time: immediately - 2 Hours

A call Back must be requested through out website chat.

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Phone: 11AM - 5PM 

Response Time: Request CallBack through Chat

Security: All calls are recored for security purposes!

OVERVIEW 

This website is operated by LuxurySilkyHair. Throughout the site, the terms “we”, “us” and “our” refer to LuxurySilkyHair. The term "consumer" refer to customers who shop with our company. LuxurySilkyHair offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

 

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. 

 

Please read these Terms of Service carefully before accessing, Purchasing  or using our website. By accessing or using any part of the site and or Purchasing, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. 

 

Terms and conditions updated January 1st, 2020.

 

By Purchasing with our company you agree to the following terms and policies:

 All sales are final sale. Final.

Calls: All calls with our company are recorded for Quality Purposes.

Emails: All Emails are documented and used for security reasons if needed. 

Order Cancellations: Once an order is placed, it cannot be cancelled. It disrupts our shipping process. We do not allow order cancellations. 

Order Processing: Its takes up to 3-5 Business days for orders to be processed and shipped with the carrier. Orders can take longer to ship if the Billing and Shipping addresses are different, or using third party payments, This causes a huge delay as we have to verify information with the consumer and their bank, This can take up to 7-11 days for the order to ship, each order is different Shipping is then 4-7 Business days but can take up to 11 if the carrier is experiencing delays beyond our control. We are not responsible for carrier delays 

Shipping: LuxurySilkyHair is not responsible or liable for Missing or abandoned packages. Its the customers responsibility to Provide a SAFE deliverable shipping address. LuxurySilkyHair does not issue refunds for missing OR stolen packages. Its the customer responsiblity to be home or arrange pickup for their package. We are not responsible for missed hair appointments, Its the customers responsibility to schedule their appointments when their hair is in their hand. We are not responsible for carrier delays after we scan AND hand off your package. ONCE we scan in the customers package, The liability then is between THE CUSTOMER and THE CARRIER. Shipping is 3-7 Working days but can take up to 10 IF there are carrier delays (weather, late planes,etc)

 Subscriptions: Our company DOES NOT OFFER SUBSCRIPTIONS OF ANY SORT. 

Product: We sell New,Unused hair extensions and wigs. We do NOT sell used Hair products. We do not ship used products. All products arrive to consumers in NEW unused condition. All orders are packaged under security cameras and photos are taken of each order for security reasons.

Abandoned Packages: We, LuxurySilkyHair, Are not responsible for missed deliveries, Lost packages, abandoned packages. There will be times Carriers will drop a customers order off at their post office due to no one being home to sign for the package. Customers normally have 3-7 days to collect their package before it's damaged out. We are not responsible for customers failing to collect their package. We do not issue refunds for abandoned packages, damaged out packages due to customer's abandoning their packages. If an order needs to be reshipped, the customer will pay a re-shipping fee for another label. 

Store Credit: We do not offer refunds, Only store credit. Store credit is issued after our company receives a return order back successfully. Communication is through email. Store credit is issued via email to the customer. We do not issue refunds for used products damaged by consumers. We do not issue refunds only store credit. If our company sends you the wrong item, our company will send you a return label for you to send the merchandise back and we will correct your order for you by sending you the correct item, once a return label is created. The customer has five days to drop off their package. After a return has been open for more than two weeks with nothing returned back to our company, the return is then VOID.

Custom Items: All Custom items are FINAL SALE. Colored Bundles, Wigs, Wig customizations/ alterations are all Final sale Items that cannot be Exchanged. Custom coloring for bundles takes an extra 3 business days. Custom Wigs can take up to 7-10 Business days to finish, depending on style, color, cut,etc.

Order: If a customer is experiencing a problem with their order, They understand they must reach out to our company first for us to solve their issue before contacting their bank. False disputes will result in our company filing a fraudulent charge with the customer bank against them and pursing legal action.

Refunds: All sales with our company are final. There are no order cancellations. We accept exchanges made within 1 week of delivery. Only Store credit is issued or the customer may exchange their order for another item. We do not issue refunds, Only store credit.

Hair Appointments: We encourage Customers to make their hair appointment AFTER you've received your order in-case of carrier delays.  We are not responsible for customers missing hair appointments or deposits because your hair didn't arrive in time.  We do not offer refunds for late packages caused by carriers. 

 

Used Hair: LuxurySIlkyHair does not provide refunds to used bundles, Wigs, closures or frontals. Its unsanitary. This is a hygiene product, it's against the law.  We cannot accept back any human hair that has been installed or altered (washed, brushed, combed or cut). It's Unsanitary. We do not accept exchanges for used/touched/installed hair. We do not issue refunds for used hair. Its the customer responsibility to care for their hair extensions. We are not responsible for damaged hair extensions/wigs/bundles/frontals/closures caused by the customer. We are not responsible for hair stylists over bleaching hair extensions/wigs/bundles/frontals/closures.

 

Fraud Disputes: IF a customer falsely creates a dispute with their bank, The customer is authorizing LuxurySilkyHair to fully contact their bank to open a fraudulen case against the customoer for online Fraud, sue for fees and hardships. The customer is liable of repaying Luxurysilkyhair for fees caused by their false dispute. Luxurysilkyhair pursues legal action against any customer opening fraud disputes in order to steal or commit online fraud. LuxurySIlkyHair opens fraud cases with said customers bank for ANY CUSTOMER filing a false dispute causing termination from said bank with other legal trouble.

 

Identification: LuxurySilkyHair may ask for ID to confirm and process a customers order. The customer must provide the needed information for their order to be shipped or If refused, their order is cancelled. We reserve the right to refuse service to any customer.

 

 

 

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. 

 

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 

 

SECTION 1 - ONLINE STORE TERMS 

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. 

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). 

You must not transmit any worms or viruses or any code of a destructive nature. 

A breach or violation of any of the Terms will result in an immediate termination of your Services. 

 

SECTION 2 - GENERAL CONDITIONS 

We reserve the right to refuse service to anyone for any reason at any time. 

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. 

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. 

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. 

 

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION 

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. 

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. 

 

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES 

Prices for our products are subject to change without notice. 

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. 

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. 

 

SECTION 5 - PRODUCTS OR SERVICES (if applicable) 

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. 

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. 

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. 

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. 

 

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION 

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. 

 

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. 

 

For more detail, please review our Returns Policy. 

 

SECTION 7 - OPTIONAL TOOLS 

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. 

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. 

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). 

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service. 

 

SECTION 8 - THIRD-PARTY LINKS 

Certain content, products and services available via our Service may include materials from third-parties. 

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. 

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. 

 

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS 

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. 

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. 

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. 

 

SECTION 10 - PERSONAL INFORMATION 

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy. 

 

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS 

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). 

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated. 

 

SECTION 12 - PROHIBITED USES 

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. 

 

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY 

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. 

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. 

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. 

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. 

In no case shall LuxurySilkyHair, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. 

 

SECTION 14 - INDEMNIFICATION 

You agree to indemnify, defend and hold harmless LuxurySilkyHair and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. 

 

SECTION 15 - SEVERABILITY 

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions. 

 

SECTION 16 - TERMINATION 

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. 

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. 

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof). 

 

SECTION 17 - ENTIRE AGREEMENT 

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. 

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). 

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. 

 

SECTION 18 - GOVERNING LAW 

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States. 

 

SECTION 19 - CHANGES TO TERMS OF SERVICE 

You can review the most current version of the Terms of Service at any time at this page. 

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.