Processing and Shipping
Effective January 1st, 2021 ALL SALES ARE FINAL
PROCESSING & SHIPPING
How Long is Order Processing?
It takes 3 business days from the date you placed your order for your order to ship with the carrier, Then shipping is 5-7 days (Standard) 3-5 Days (Express)
Order Processing occurs Monday-Friday. If you ordered on Friday your order will be processed on the next business day, which is Monday.
*Custom Made Items, Colored Items, Services, or Pre Order items may require 3 extra Processing days. Please refer to the date in the item You're ordering*
How long is Shipping?
Standard ground Shipping - 3-7 Business Days
Express: 3-5 Business Days
Accurate Delivery information is located on your tracking number. Please refer to your tracking number to delivery dates.
Most customers receive their order within 3-7 days, but allow up to 10 days to receive your order if your package is experiencing carrier delays. Delivery dates are located on your tracking number.
BOOK ALL HAIR APPOINTMENTS WHEN YOUR PACKAGE IS IN YOUR POSSESSION.
Can I Cancel My Order?
To avoid delays with our Orders, We cannot cancel orders. Please make sure your addresses are correct and your address is safe for delivery.
When Will I Receive My Tracking Number?
Tracking numbers are updated when your order is physically shipped off after Processing. Allow 24-48 hours for the tracking number to start showing tracking history. You may see an incorrect Delivery Date, Allow the Package to move and the delivery date will update.
Once the carrier is in procession of said package, The liability is no longer Luxurysilkyhair's. All liability is between the customer and carrier.
My Tracking number Isn't Updating, What Do I Do?
If your Tracking number hasn't Updated in 3 Days after receiving it, Please reach out to our Customer Service, Sales@Luxurysilkyhair.com
Do you Ship to PO Boxes?
No. We only ship to physical addresses. Any order with a PO Box address will be cancelled.
Will my Order be here in Time for my Scheduled Hair Appointment?
We encourage Customers to make their hair appointment AFTER you've received your order incase of carrier delays. We are not responsible for customers missing hair appointments or deposits because your hair didn't arrive in time. We do not offer refunds for late packages caused by carriers.
Our support team will be happy to assist you!