Processing and Shipping

Effective January 1st, 2021 ALL SALES ARE FINAL

(Updated March 2024)

PROCESSING & SHIPPING

To ensure a smooth processing and Shipping experience, Please make sure your order details are correct before ordering. We cannot make changes to orders once they are placed. This causes a shipping delay

HOW LONG IS ORDER PROCESSING?

It takes 2-3 business days from the date you placed your order for your payment to be verified then shipped with our carrier. Order Processing occurs Monday-Friday ( Business Days) If you ordered on Friday your order will be processed on the next business day, which is Monday.

*Custom Made Items, Colored Items, Services, or Pre Order items may require 3 extra Processing days. Please refer to the date in the item You're ordering*

Order that are received with a Risk warning, through 3rd Party processors, Different billing/Shipping addresses can cause a 2-11 day delay in shipment, as we have to reach out to the consumer for more information. Our customer support team will contact you to get your order shipped quickly.

HOW LONG IS SHIPPING?

After your order has processed, Then its shipped.

Standard ground Shipping - 4-7 Business Days

Express: 3-7 Business Days

A signature is required for delivery

Accurate Delivery information is located on your tracking number. Please refer to your tracking number to delivery dates.

Most customers receive their order within 3-7 Business days, but allow up to 11 Business days to receive your order if your package is experiencing carrier delays. Delivery dates are located on your tracking number.

WHEN WILL I RECEIVE MY TRACKING NUMBER?

Tracking numbers are updated when your order is physically shipped off after Processing. Allow 24-48 hours for the tracking number to start showing tracking history. You may see an incorrect Delivery Date, Allow the Package to move and the delivery date will update.

Once the carrier is in procession of said package, The liability is no longer Luxurysilkyhair's. All liability is between the customer and carrier. We are not responsible to stolen packages/abandoned packages.

CAN I CANCEL MY ORDER?

To avoid delays with our Orders, We cannot cancel or change orders. Please make sure your addresses are correct and your address is safe for delivery.

Flagged Orders

If an Order is received with a Flagged warning, The order will not ship until its cleared with Our risk department through communication with the customer. Documents will be needed to verify and confirm the order.

My Tracking number Isn't Updating, What Do I Do?

If your Tracking number hasn't Updated in 3 Days after receiving it, Please reach out to our Customer Service.

DO YOU SHIP TO P.O BOXES?

We only ship to physical addresses. Any order with a PO Box address will be cancelled.Billing and Shipping addresses must match.

WILL MY ORDER BE HERE FOR MY APPOINTMENT?

We encourage Customers to make their hair appointment AFTER you've received your order incase of carrier delays. We are not responsible for customers missing hair appointments or deposits because your hair didn't arrive in time. We do not offer refunds for late packages caused by carriers.

Need Assistance?

Our support team will be happy to assist you!

Sales@Luxursilkyhair.com

The hair came quick !! And I Absolutely LOVEEEEEEEEEEEEEEEE IT !!!! The texture is nice and soft. I don't usually leave reviews but I had to do this one. There is no shedding problem, the hair does not tangle at the end or back.

Hair turns out to be so good😍. Nice and soft, no smell whatsoever. My stylist had no issues bleaching the knots and installing the hair. There are adjustable straps on the hair that help tighten the hair on my head so that the wig fits me perfectly. I would definitely recommend this hair. Communication was excellent and I will definitely purchase from them again in the future.

The lace on this wig is very nice, its HD knotts were plucked close enough if you know what you're doing. The hairline itself pulls in nicely. It's very affordable so I'm willing to order a second wig and customize the first one!

I love this wig! it's definitely the right size, it doesn't come off, it doesn't smell, it's very soft. Everything was perfect! If I didn't say it, no one would have noticed that I was wearing a wig. Very natural!!

The best wig Ive purchased yet from LSH. Hair is super soft, very minimal shedding, not bulky but great density. I bleached my knots, it changed extremely fast but hair remained in perfect condition.

1 2 3

Let customers speak for us

from 283 reviews

The curls in the hair eats , the length is lengthening, and no smell. Yeah this hair eat I 100% recommend worth all your penny. I'm so happy with my order go head and purchase.

Mercedes E

03/24/2024

Virgin Bundle Blow Out Sale

When I say theseeee bundles are worth every penny spent I mean that, they are soooo cute they were bouncing before I took them out the package they feel like waterrrrrr * tyla voice * I love them so much and when I say I'll be coming back I mean that RUN AND GET THESE BUNDLES TODAY

heaven

03/09/2024

Premium Virgin 3 Bundle Deal

Ateee

The 26-inch deep-wave is perfect! I'm very happy that I bought it! 5/5!!

Love this wig

Second purchase from LuxurySilkyHair, love this wig. It literally came in four days. I loved the lace it melts to perfection. You will not be disappointed literally the best wig ever and they are affordable people think this is my hair.

GET THIS WIG!!

No words lol the hair is soft. i added half a bundle and my stylist loved the lace. she puttin all her clients on this company . Get the wig sis

IN LOVE

Shipping was fast, the prices are even better. I bleachd the knots easily and I added makeup to match the lace to my skin tone. The lace is perfect its thin and you can't see it! I added photos so you guys can use! I am a forever customer!!!! the curls are beautiful and soft