Return, Exchanges and Store Policy
Effective January 1st, 2021 ALL SALES ARE FINAL
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Refunds | Exchanges | Cancellations
Can I cancel my Order?
Due to Large volume orders Daily, We cannot cancel orders once they have already been placed.
Do You Offer Refunds?
Do You Offer Exchanges?
Yes! We proudly offer exchanges!
If our company sends you the wrong order OR You change your mind about the texture/inches you received, We offer exchanges on untouched, Unopened, not Worn Bundles/ Wigs in its original packaging. Exchange Requests must be made with 72 Hours of delivery. Customized items are final sale. Once the consumer washes, alters, runs fingers through or breaks your LuxurySilkyHair Seal, An exchange request CANNOT be made.
You are responsible for all return or exchange shipping costs and we recommend that you send your return with a tracking number as LuxurySilkyHair will not be responsible for lost returns
Custom Made items
Customized wigs, laces or bundles cannot be exchanged. Custom colored bundles and wigs cannot be exchanged. Customization orders are final. If you make any changes to an order, it makes it custom. Changing the cap size, makes the item custom. Customization can take up to 3-7 business days. In the event a customized order is cancelled, a $50 fee is charged and is deducted from the refund, as your custom item has already started the customization process.
How Long Do exchanges Take?
Exchanges normally Take 1 Week.
Customer ships order back > Warehouse Processes Return > New Order is Then Sent to Customer
Customized items are final sale. Custom items cannot be exchanged.
Can I exchange My Order (Bundles, Wigs, etc) If they are Used?
Discount Codes
Orders with Discount codes are final sale.
Sale Items:
All items purchased on sale or with promotional codes are FINAL SALES. There will be no refunds or exchanges on any items purchased during a sale. All custom made items ar final sale. Anything custom to your order, Makes it final sale.
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Package Signature & Delivery
To Avoid missing shipments and fraud attempts, packages are shipped with A SIGNATURE CONFIRMATION. Meaning, someone must be there to sign for the package. USPS or FEDEX will usually make several attempts to deliver your package. They may also leave a notice of their attempts with an address to pick up your package. It is the customer's responsibility to Pick up their package if they miss their delivery.
Also we urge all customers to provide proper shipping info because we will not be responsible or liable for any undelivered packages in result of purchaser error. No refunds will be issued for refused or abandoned shipments. If Any reason the Carrier leaves your package at your door, We Aren't Responsible to missing packages. We Urge customers to be home for their delivery and have a safe address! If you have a missing package, Reach out to the carrier to open an investigation and contact us!
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Why Was My Order Flagged?
If our Systems Flag your order for Any Reason, You'll have to Show an ID matching the name and shipping address on the order before your order ships. Failure to show your ID will result in your order being cancelled and reported to avoid a fraud chargeback.
STORE POLICY
FOR SECURITY PURPOSES, ALL SALES ARE FINAL.
A SIGNATURE IS REQUIRED TO RECEIVE YOUR ORDER. WE WILL NOT BE HELD ACCOUNTABLE OR REPLACE LOST/ STOLEN PACKAGES.WE DO NOT GIVE REFUNDS FOR DAMAGED HAIR OR USED HAIR. CUSTOMERS ARE TO INSPECT HAIR UPON INSTALLING. WE ARE NOT RESPONSIBLE FOR ANY CUSTOMER DAMAGING THEIR HAIR BUNDLES.
