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Shipping, Return and Store Policy

Effective January 1st, 2021 ALL SALES ARE FINAL.

 

Do You Offer Refunds?

 

 All sales are final. By ordering with our company, you agree to all our policies. 
Due to health regulations, hygiene concerns and the nature of the product , We do not offer refunds or exchanges for used, touched, damaged, open or installed bundles. This is a hygiene product, it's against the law.  We cannot accept back any human hair that has been installed or altered (washed, brushed, combed or cut). It's Unsanitary. 

 

Can I Cancel My Order?

 

We allow Order cancellations within 24 Hours of your Purchase to avoid Shipping delays with other customer's orders. There is a $25 cancellation/Restocking fee for all order cancels. We cannot cancel orders after 24 hours, as they have began processing.
There are No cancels on sale orders. No exceptions.

 

Do You Offer Exchanges?

 

Yes! We proudly offer exchanges!

If our company sends you the wrong order OR You change your mind about the texture/inches you received, We offer exchanges on untouched, Unopened, not Worn Bundles/ Wigs in its original packaging. Exchange Requests must be made with 72 Hours of delivery.

   

Can I exchange My Order (Bundles, Wigs, etc) If they are Used?

 

No. We DO NOT OFFER exchanges for open, touched, cut, installed bundles or wigs, It's unsanitary. Once you touch or alter the hair, we cannot accept it back for an exchange. 
Please note: Federal law states you cannot return human hair products that have been used. We adhere to strict policies in regards to federal law, health regulations, and hygiene concerns..

 

How Long Do exchanges Take?

Exchanges normally Take 1 Week.

Customer ships order back  > We Check the Package > New Order is Sent to Customer

 

Sale Items:

All items purchased on sale or with promotional codes are FINAL SALES. There will be no refunds or exchanges on any items purchased during a sale.

 

Will my Order be here in Time for my Scheduled Hair Appointment?

 

We encourage Customers to make their hair appointment AFTER you've received your order incase of carrier delays.  We are not responsible for customers missing hair appointments or deposits because your hair didn't arrive in time.  

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PROCESSING & SHIPPING

 

How Long is Order Processing?

 

 It takes up to 3 business days for your order to be shipped out from the date you placed your order. Processing occurs Monday-Friday. If you ordered on Friday your order will be processed on the next business day, which is Monday.

Expedited orders ships within 24 hours (Monday-Friday before 6pm pst). We have to See ID for all Expedited Orders before they ship. 

 

How long is Shipping?

 

 Our standard shipping is 3-11 business days via FedEx or USPS.

Most customers receive their order within 3-5 days, but allow up to 11 days to receive your order if your package is experiencing carrier delays 

 

Do you Ship to PO Boxes?

 

No. We only ship to physical addresses. Any order with a PO Box address will be cancelled. 

 

 Do you offer Faster Processing or Shipping Options?

 

We also offer Expedited Shipping, Meaning your order will be shipped out within 24 hours IF ordered by 6PM PST. All Expedited Orders cannot be Altered to Avoid Shipping Delays.  

We Must See An ID Matching the Name and Shipping Address on the Order for all Expedited Orders. Failure to Provide an ID will result in your order being cancelled. 

A customer Service agent will reach out for all Expedited Orders.  Please email Luxurysilkyhairteam@gmail.com your ID. 

 

When Will I Receive My Tracking Number?

 

Tracking numbers are updated when your order is physically shipped off after Processing. Allow 24-48 hours for the tracking number to start showing tracking history.  You may see a incorrect Delivery Date, Allow the Package to move and the delivery date will update.

Once your order has shipped off, we can not control any delays on the carriers part or speed up delivery, as we don't have the package anymore.  

  

My Tracking number Isn't Updating, What Do I Do?

 

If your Tracking number hasn't Updated in 2 Days after receiving it, Please reach out to our Customer Service. Most likely it's because the carrier hasn't scanned the package in yet.

 

Package Signature

 
To Avoid missing shipments and fraud attempts, we ship all packages with A SIGNATURE CONFIRMATION. Meaning, someone must be there to sign for the package. USPS or FEDEX will usually make several attempts to deliver your package. They may also leave a notice of their attempts with an address to pick up your package. It is the customer's responsibility to Pick up their package if they miss their delivery. 
Also we urge all customers to provide proper shipping info because we will not be responsible or liable for any undelivered packages in result of purchaser error. No refunds will be issued for refused or abandoned shipments.  If Any reason the Carrier leaves your package at your door, We Aren't Responsible to missing packages. We Urge customers to be home for their delivery!   If you have a missing package, Reach out to the carrier to open an investigation and contact us!


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Why Was My Order Flagged?

 

If our Systems Flag your order for Any Reason, You'll have to Show an ID matching the name and shipping address on the order before your order ships. Failure to show your ID will result in your order being cancelled and reported to avoid a fraud chargeback. 

  

STORE POLICY

 FOR SECURITY PURPOSES, ALL SALES ARE FINAL.  NO EXCEPTIONS. NO REFUNDS
A SIGNATURE IS REQUIRED TO RECEIVE YOUR ORDER. WE DO NOT SHIP TO P.O BOXES! WE WILL NOT BE HELD ACCOUNTABLE OR REPLACE LOST/ STOLEN PACKAGES.WE DO NOT GIVE REFUNDS FOR DAMAGED HAIR OR USED HAIR. WE ARE NOT RESPONSIBLE FOR ANY CUSTOMER DAMAGING THEIR HAIR BUNDLES.

 

 

We are not responsible for Hair Damage once you have processed it with any chemicals. Such as bleach or dye which are harsh and require professional stylist to achieve.  We are not liable for customers damaging their bundles. We offer 2 Hair grades. If you are unsure which grade to pick, you can reach out via email or purchase our 100% VIrgin Bundles!