Shipping, Return and Store Policy

Please Read

Customers who file false chargebacks with their bank will be prosecuted to the fullest extent of the law and sued by our company.

RETURN & EXCHANGE POLICY

Refunds

All sales are final. Due to health regulations, hygiene concerns and the nature of the product , we do not offer refunds or exchanges for used,touched, damaged, open or installed bundles. This is a hygiene product, it's against the law. We cannot accept back any human hair that has been installed or altered (washed, brushed, combed or cut).

Order cancellations

You must cancel within 24 hours of purchase. There is a $30 cancellation fee for all order cancels.

No exceptions. No cancels on sale orders.

Exchanges:

If our company sends you the wrong order OR You change your mind about

the texture/inches you received, we offer exchanges. No refunds. The bundles must be untouched, Unopened, not Worn in its original packaging. The cover all Shipping Costs. We DO NOT OFFER exchanges for open, touched, cut, installed bundles or wigs, It's unsanitary. Once you touch or alter the hair, we cannot accept it back.

Exchange Requests must be made within 72 hours (3) days of receiving your order. Exchanges take a week.

Please note: Federal law states you cannot return human hair products that have been used. We adhere to strict policies in regards to federal law, health regulations, and hygiene concerns.. We will offer an exchange. You'll return the hair and we'll fix your order.

IF YOU OPEN, TOUCH, BREAK THE SEAL, USE OR INSTALL THE BUNDLES, WE CANNOT OFFER A RETURN OR EXCHANGE.

Sale Items:

All items purchased on sale or with promotional codes are FINAL SALES. There will be no refunds or exchanges on any items purchased during a sale.

HAIR APPOINTMENTS

Make your hair appointment AFTER you've received your order. We are not responsible for customers missing hair appointments or deposits because your hair didn't arrive in time.

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PROCESSING & SHIPPING

Order processing

Due to COVID-19, It takes up to 3 business days for your order to be shipped out from the date you placed your order. Processing occurs Monday-Friday. If you ordered on Friday your order will be processed on the next business day, which is Monday. Expedited orders ships within 48 hours (Monday-friday before 6pm pst)

Shipping

Our standard shipping is 3-7 business days via FedEx or USPS.

Once we ship your order off, We have NO CONTROL over shipment delays since we no longer have your package.

Your tracking information will be updated after your order has shipped. We also offer Expedited Shipping, YOUR ORDER WILL BE PUT BEFORE EVERYONE ELSE'S AND SHIPPED WITHIN 48 HOURS, IF ORDERED BY 6 PM PST MONDAY- THURSDAY.

WE HAVE TO SEE ID FOR EXPEDITED SHIPPING ORDERS. Please email Luxurysilkyhairteam@gmail.com your ID.

Tracking Numbers

Tracking numbers are updated when your order is physically shipped off. Allow 24-48 hours for the tracking number to update and start showing tracking history. You may see a incorrect Delivery Date as well, Please allow the tracking number to move and update. Our shipping is 3-5 days. We ship orders from any of our 3 warehouses, both in the US and overseas.

Once your order has shipped off, we can not control any delays on the carriers part or speed up delivery, we don't have the package anymore. Due to COVID-19, our shipping is 3-7 business days.

Tracking Number Not Updating?

Send us an email to inform us that your tracking number isn't updating. Most likely its because fedex hasn't scanned the package in yet. If after 2 days the number isn't updating, PLEASE CONTACT US

Due to problems with missing shipments and fraud attempts, we ship all packages with A SIGNATURE CONFIRMATION. Meaning, someone must be there to sign for the package. USPS or FEDEX will usually make several attempts to deliver your package. They may also leave a notice of their attempts to deliver at the delivery address and give you a telephone number to call for pick-up or to arrange an alternate delivery. It is the customer's responsibility to arrange for package pick-up,if necessary. Also we urge all customers to provide proper shipping info because we will not be responsible or assume an liability for any undelivered packages in result of purchaser error. No refunds will be issued for refused or abandoned shipments.

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Cancellations

TO ensure A QUICK DELIVERY ALL ORDERS ARE PROCESSED DAILY, SO ORDERS CANNOT BE ALTERED OR CHANGED ONCE YOUR PAYMENT IS COMPLETE. IF YOU FORGOT TO ADD WHAT TEXTURE YOU WANTED, EMAIL US AND WE’LL FIX IT OR BRAZILIAN BODY WAVE IS AUTOMATICALLY SENT.

FLAGGED ORDERS

IF OUR SYSTEMS FLAG YOUR ORDER FOR ANY REASON, YOU'LL HAVE TO SHOW ID AND PROOF OF BILING ADDRESS, BEFORE WE SHIP YOUR ORDER. WE DO NOT SHIP TO P.O BOXES! FAILURE TO SHOW ID WILL RESULT IN YOUR ORDER BEING CANCELLED AND REPORTED FOR FRAUD TO AVOID A CHARGEBACK.

STORE POLICY

FOR SECURITY PURPOSES, ALL SALES ARE FINAL. NO EXCEPTIONS. NO REFUNDS

A SIGNATURE IS REQUIRED TO RECEIVE YOUR ORDER. WE DO NOT SHIP TO P.O BOXES! WE WILL NOT BE HELD ACCOUNTABLE OR REPLACE LOST/ STOLEN PACKAGES.WE DO NOT GIVE REFUNDS FOR DAMAGED HAIR OR USED HAIR. WE ARE NOT RESPONSIBLE FOR ANY CUSTOMER DAMAGING THEIR HAIR BUNDLES.

We are not responsible for Hair Damage once you have processed it with any chemicals. Such as bleach or dye which are harsh and require professional stylist to achieve. We are not responsible for missed hair appointments. Do not schedule a appointment until you have your hair.