Effective January 1st, 2021 ALL SALES ARE FINAL
PROCESSING & SHIPPING
How Long is Order Processing?
It takes up to 3 business days for your order to be shipped out from the date you placed your order.
Order Processing occurs Monday-Friday. If you ordered on Friday your order will be processed on the next business day, which is Monday.
*Custom Made Items, Colored Items, Services, or Pre Order items may require 3 extra Processing days. Please refer to the date in the item You're ordering*
Can I Cancel My Order?
To avoid delays with our Orders, We cannot cancel orders. Please make sure your addresses are correct and your address is safe for delivery.
How long is Shipping?
Standard ground Shipping - 3-7 Business Days
Express: 3-5 Business Days
Accurate Delivery information is located on your tracking number. Please refer to your tracking number to delivery dates.
Most customers receive their order within 3-7 days, but allow up to 10 days to receive your order if your package is experiencing carrier delays. Delivery dates are located on your tracking number.
BOOK ALL HAIR APPOINTMENTS WHEN YOUR PACKAGE IS IN YOUR POSSESSION.
When Will I Receive My Tracking Number?
Tracking numbers are updated when your order is physically shipped off after Processing. Allow 24-48 hours for the tracking number to start showing tracking history. You may see an incorrect Delivery Date, Allow the Package to move and the delivery date will update.
Once the carrier is in procession of said package, The liability is no longer Luxurysilkyhair's. All liability is between the customer and carrier.
My Tracking number Isn't Updating, What Do I Do?
If your Tracking number hasn't Updated in 3 Days after receiving it, Please reach out to our Customer Service.
Do you Ship to PO Boxes?
No. We only ship to physical addresses. Any order with a PO Box address will be cancelled.
Will my Order be here in Time for my Scheduled Hair Appointment?
We encourage Customers to make their hair appointment AFTER you've received your order incase of carrier delays. We are not responsible for customers missing hair appointments or deposits because your hair didn't arrive in time. We do not offer refunds for late packages caused by carriers.
Discount Codes
Discount Codes are not valid on sales. Orders with Discount codes are final sale.
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Refunds | Exchanges | Cancellations
Do You Offer Refunds?
All sales are final. By ordering with our company, you agree to all our policies. There are no order cancellations.
Customers have 7 days to inspect their order and contact our company with any concerns! Once the customer alters her order in anyway, we cannot accept exchanges. Due to health regulations, hygiene concerns and the nature of the product , We do not offer refunds or exchanges for used, touched, damaged, open or installed bundles. This is a hygiene product, it's against the law. We cannot accept back any human hair that has been installed or altered (washed, brushed, combed or cut). It's Unsanitary.
We offer exchanges or return for Store credit only.
Do You Offer Exchanges?
Yes! We proudly offer exchanges!
If our company sends you the wrong order OR You change your mind about the texture/inches you received, We offer exchanges on untouched, Unopened, not Worn Bundles/ Wigs in its original packaging. Exchange Requests must be made with 72 Hours of delivery. Once thee consumers washes, alters or breaks your LuxurySilkyHair Seal, An exchange request CANNOT be made.
You are responsible for all return or exchange shipping costs and we recommend that you send your return with a tracking number as LuxurySilkyHair will not be responsible for lost returns
Can I exchange My Order (Bundles, Wigs, etc) If they are Used?
No. It's unsanitary. All Hair being exchanged, MUST be unwrapped, Uncombed, Not Brushed, No fingers ran through the hair, worn, or altered in any way. The hair will bee returned to you, We cannot accept it back for an exchange.
Please note: Federal law states you cannot return human hair products that have been used. We adhere to strict policies in regards to federal law, health regulations, and hygiene concerns..
How Long Do exchanges Take?
Exchanges normally Take 1 Week.
Customer ships order back > Warehouse Processes Return > New Order is Then Sent to Customer
Sale Items:
All items purchased on sale or with promotional codes are FINAL SALES. There will be no refunds or exchanges on any items purchased during a sale. All custom made items ar final sale. Anything custom to your order, Makes it final sale.
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Package Signature & Delivery
To Avoid missing shipments and fraud attempts, packages are shipped with A SIGNATURE CONFIRMATION. Meaning, someone must be there to sign for the package. USPS or FEDEX will usually make several attempts to deliver your package. They may also leave a notice of their attempts with an address to pick up your package. It is the customer's responsibility to Pick up their package if they miss their delivery.
Also we urge all customers to provide proper shipping info because we will not be responsible or liable for any undelivered packages in result of purchaser error. No refunds will be issued for refused or abandoned shipments. If Any reason the Carrier leaves your package at your door, We Aren't Responsible to missing packages. We Urge customers to be home for their delivery and have a safe address! If you have a missing package, Reach out to the carrier to open an investigation and contact us!
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Why Was My Order Flagged?
If our Systems Flag your order for Any Reason, You'll have to Show an ID matching the name and shipping address on the order before your order ships. Failure to show your ID will result in your order being cancelled and reported to avoid a fraud chargeback.
STORE POLICY
FOR SECURITY PURPOSES, ALL SALES ARE FINAL. NO EXCEPTIONS. NO REFUNDS
A SIGNATURE IS REQUIRED TO RECEIVE YOUR ORDER. WE DO NOT SHIP TO P.O BOXES! WE WILL NOT BE HELD ACCOUNTABLE OR REPLACE LOST/ STOLEN PACKAGES.WE DO NOT GIVE REFUNDS FOR DAMAGED HAIR OR USED HAIR. CUSTOMERS ARE TO INSPECT HAIR UPON INSTALLING. WE ARE NOT RESPONSIBLE FOR ANY CUSTOMER DAMAGING THEIR HAIR BUNDLES.
We are not responsible for Hair Damage once you have processed it with any chemicals. Such as bleach or dye which are harsh and require professional stylist to achieve. We are not liable for customers damaging their bundles. We offer 2 Hair grades. If you are unsure which grade to pick, you can reach out via email or purchase our 100% VIrgin Bundles!
