Our Terms and Conditions
Terms and conditions updated January 1st, 2020.
By Purchasing with our company you agree to the following terms and policies:
Calls: ALL calls with our company are recorded.
Shipping: LuxurySilkyHair is not responsible or liable for Missing packages. Its the customers responsibility to Provide a SAFE deliverable shipping address. LuxurySilkyHair does not issue refunds for missing OR stolen packages. Its the customer responsibility to be home or arrange pickup for their package. We are not responsible for missed hair appointments, Its the customers responsibility to schedule their appointments when their hair is in their hand. We are not responsible for carrier delays after we scan AND hand off your package. ONCE we scan in the customers package, The liability then is between THE CUSTOMER and THE CARRIER. Shipping is 3-7 Working days but can take up to 10 IF there are carrier delays (weather, late planes,etc)
Order: If a customer is experiencing a problem with their order, They understand they must reach out to our company first for us to solve their issue before contacting their bank. False disputes will result in our company filing a fraudulent charge with the customer bank against them and Pursuing legal action.
Subscriptions: Our company DOES NOT OFFER SUBSCRIPTIONS OF ANY SORT. WE DO NOT HAVE REOCCURRING PAYMENTS. WE ARE A ONE TIME PAYMENT COMPANY.
Store Credit: We do not offer refunds, Only store credit. Communication is through email. Store credit is issued via email to the customer. We do not issue refunds.
Refunds: All sales with our company are final. There are no order cancellations. We accept exchanges made within 1 week of delivery. The customer MUST email our customer service to get a return approval. Only Store credit is issued or the customer may exchange their order for another item. We do not issue refunds just store credit.
Hair Appointments: We encourage Customers to make their hair appointment AFTER you've received your order in-case of carrier delays. We are not responsible for customers missing hair appointments or deposits because your hair didn't arrive in time. We do not offer refunds for late packages caused by carriers.
Used Hair: LuxurySIlkyHair does not provide refunds to used bundles, Wigs, closures or frontals. Its unsanitary. This is a hygiene product, it's against the law. We cannot accept back any human hair that has been installed or altered (washed, brushed, combed or cut). It's Unsanitary. We do not accept exchanges for used/touched/installed hair. We do not issue refunds for used hair. Its the customer responsibility to care for their hair extensions. We are not responsible for damaged hair extensions/wigs/bundles/frontals/closures caused by the customer. We are not responsible for hair stylists over bleaching hair extensions/wigs/bundles/frontals/closures.
Fraud Disputes: IF a customer falsely creates a dispute with their bank, The customer is authorizing LuxurySilkyHair to fully contact their bank to open a fraudulent case against the customer for online Fraud, sue for fees and hardships. The customer is liable of repaying Luxurysilkyhair for fees caused by their false dispute. Luxurysilkyhair pursues legal action against any customer opening fraud disputes in order to steal or commit online fraud. LuxurySIlkyHair opens fraud cases with said customers bank for ANY CUSTOMER filing a false dispute causing termination from said bank with other legal trouble.
Identification: LuxurySilkyHair may ask for ID to confirm and process a customers order. The customer must provide the needed information for their order to be shipped or If refused, their order is cancelled. We reserve the right to refuse service to any customer.
This website is operated by LuxurySilkyHair. Throughout the site, the terms “we”, “us” and “our” refer to LuxurySilkyHair. LuxurySilkyHair offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.